Terms and Conditions

Last Updated: January 20, 2025 Welcome to Palm and Olive! By accessing or using our website (www.palmandolive.co.uk) and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our services. 1. General Information 1.1. Palm and Olive is a website owned and operated by Palm and Olive Ltd. 1.2. These Terms and Conditions govern your use of the website and the purchase of products listed on the site. 1.3. We reserve the right to modify these terms at any time. Updates will be posted on this page with the effective date. 2. Products and Services 2.1. Product Descriptions: We make every effort to display accurate information about our products, including descriptions, images, and pricing. However, we do not guarantee that all information is free from errors. 2.2. Availability: All products are subject to availability. We reserve the right to discontinue any product at any time. 2.3. Pricing: Prices are listed in GBP and include VAT, unless stated otherwise. We reserve the right to change prices at any time without notice. 3. Orders and Payment 3.1. Placing an Order: By placing an order on our website, you confirm that all information provided is accurate and that you are authorized to use the payment method selected. 3.2. Payment Methods: We accept payments via major credit/debit cards and PayPal. 3.3. Order Confirmation: Once an order is placed, you will receive an order confirmation email. This email does not signify acceptance of your order. We reserve the right to cancel or refuse an order at any time. 3.4. Cancellation: Orders can be canceled within 24 hours of placement by contacting our customer service team at info@palmandolive.co.uk. 4. Shipping and Delivery 4.1. Delivery Locations: We currently deliver within the United Kingdom. 4.2. Shipping Fees: Free delivery is available on all orders unless otherwise specified. 4.3. Delivery Times: Estimated delivery times will be provided at checkout. While we strive to meet these times, delays may occur due to factors beyond our control. 4.4. Damaged Goods: If your order arrives damaged, please contact us within 7 days with proof of damage (photos). 5. Returns and Refunds 5.1. Eligibility for Returns: Returns are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. 5.2. Refund Process: Refunds will be issued to the original payment method within 14 days of receiving the returned item. 5.3. Return Shipping: The customer is responsible for return shipping costs unless the item is faulty or incorrect. 6. Intellectual Property 6.1. All content on this website, including text, images, logos, and designs, is the property of Palm and Olive Ltd. and is protected by copyright laws. Unauthorized use is strictly prohibited. 7. Limitation of Liability 7.1. Palm and Olive Ltd. will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. 7.2. Our total liability, whether in contract or tort, shall not exceed the amount paid by you for the product(s) purchased. 8. Privacy Policy 8.1. Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review it here. 9. Governing Law 9.1. These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales. 10. Contact Us If you have any questions about these Terms and Conditions, please contact us: Email: info@palmandolive.co.uk Phone: +44 7481102135